Privacy Policy

Privacy Policy

Last Updated: August 17, 2026

This Privacy Policy explains how szawn, operated by TBJ Outdoor, collects, uses, stores and shares personal information when you visit szawn.shop, use our products or services, place an order, or otherwise communicate with us.

Our online store is powered by Shopify. Shopify provides the e-commerce infrastructure that enables us to offer our products and services.

This Privacy Policy applies to personal information processed in connection with our website, online store and related services.

If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use or disclosure of personal information, this Privacy Policy will govern those privacy-related matters.

Please read this Privacy Policy carefully to understand what information we process, why we process it and what rights may be available to you.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes or can reasonably be associated with an identifiable individual.

It does not include information that has been anonymized so that it can no longer reasonably be linked to a particular person.

Depending on how you interact with our services, we may process the following categories of personal information.

Contact Information

This may include:

  • First and last name;

  • Billing address;

  • Shipping address;

  • Postal address;

  • Telephone number; and

  • Email address.

Payment and Financial Information

When you place an order, information required to process or confirm payment may be processed.

This may include:

  • Payment method;

  • Payment status;

  • Transaction information;

  • Payment confirmation;

  • Card or account information where applicable; and

  • Other information necessary for payment processing.

Depending on the payment method selected, payment information may be processed directly by the relevant payment service provider.

Account Information

If you create a customer account, we may process information such as:

  • Username;

  • Password;

  • Account settings;

  • Saved preferences; and

  • Authentication or security information.

Order and Transaction Information

We may process information relating to your activity in our store, including:

  • Products viewed;

  • Products added to your cart;

  • Saved products;

  • Orders;

  • Previous purchases;

  • Returns;

  • Refunds;

  • Exchanges; and

  • Cancellations.

Communications With Us

When you contact customer support or otherwise communicate with us, we may process the information you provide.

This may include:

  • Your request;

  • Order number;

  • Email correspondence;

  • Complaints;

  • Product questions; and

  • Other information you voluntarily provide.

Device and Technical Information

When you use our website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Network connection;

  • Device identifiers; and

  • Similar technical information.

Usage Information

We may also process information about how you interact with our website and services, including:

  • Pages visited;

  • Date and duration of visits;

  • Content clicked;

  • Searches;

  • Product interactions; and

  • Other activity within our online store.

2. Sources of Personal Information

We may obtain personal information from several sources.

Directly From You

We receive information directly from you when you:

  • Place an order;

  • Create a customer account;

  • Complete a form;

  • Contact customer support;

  • Return a product; or

  • Otherwise provide information to us.

Automatically Through Our Website

Certain information may be collected automatically when you visit our website or use our services.

This may include information collected through cookies and similar technologies.

From Service Providers

We may receive information from service providers that support our operations, including providers involved in:

  • Payment processing;

  • Hosting;

  • Analytics;

  • Shipping;

  • Fulfillment;

  • IT services; and

  • Customer support.

From Business Partners and Other Third Parties

Where permitted by law, we may also obtain information from business partners, marketing partners, platform providers or other third parties.

3. How We Use Personal Information

We use personal information only for legitimate business and legal purposes and where an appropriate legal basis exists.

Providing Our Services

We may process personal information to:

  • Process orders;

  • Process payments;

  • Ship products;

  • Manage customer accounts;

  • Send order confirmations;

  • Handle returns and refunds;

  • Facilitate exchanges;

  • Provide customer support; and

  • Perform our contractual obligations.

Improving Our Store

We may use information to understand and improve our website, products and services.

This may include analyzing how customers use our online store where permitted by applicable law.

Personalization

Depending on your settings and applicable legal requirements, we may use information to personalize content and product recommendations.

Marketing and Advertising

Where permitted by law or where required consent has been obtained, we may use personal information to provide information about products, offers or other marketing communications.

These communications may be delivered through:

  • Email;

  • SMS;

  • Online advertising; or

  • Other permitted channels.

You may opt out of marketing communications at any time using the unsubscribe option included in the relevant communication or by contacting us.

Security and Fraud Prevention

We may process personal information to:

  • Authenticate accounts;

  • Detect fraudulent orders;

  • Prevent unauthorized activity;

  • Investigate suspicious transactions;

  • Protect our website and systems; and

  • Maintain the security of our customers and services.

If you use a customer account, you are responsible for keeping your login credentials confidential.

Please do not share your passwords or other access credentials with unauthorized persons.

Communications

We may use your contact information to:

  • Respond to your requests;

  • Provide information about your orders;

  • Handle support inquiries; and

  • Maintain our business relationship with you.

Legal Obligations

We may process personal information where necessary to:

  • Comply with applicable law;

  • Meet regulatory requirements;

  • Respond to lawful requests from authorities;

  • Establish, exercise or defend legal claims;

  • Investigate fraud or unlawful activity; or

  • Enforce our terms and policies.

4. How We Share Personal Information

We may share personal information with selected third parties where necessary to operate our business, provide our services or comply with legal obligations.

These parties may include:

Shopify and Technical Service Providers

Our website and online store are operated using Shopify.

Shopify and other technical service providers may process information necessary to host and operate our online store.

Payment Service Providers

Payment information may be shared with payment service providers where necessary to process, confirm or refund your payment.

Shipping and Fulfillment Providers

We may share information required for delivery with shipping companies, logistics providers or fulfillment partners.

This may include your:

  • Name;

  • Shipping address;

  • Telephone number; and

  • Other information required for delivery.

IT, Analytics and Customer Support Providers

We may use service providers that assist with:

  • Hosting;

  • Data analytics;

  • Cloud storage;

  • IT management;

  • Customer support; and

  • Online store operations.

Marketing Partners

Where legally permitted and, where required, with your consent, certain information may be shared with marketing or advertising partners.

These providers process personal information in accordance with their own privacy policies.

At Your Request

We may share information with third parties where you specifically request or authorize us to do so.

For example, this may be necessary to deliver a product or enable an integration you choose to use.

Legal and Business Reasons

Personal information may also be disclosed where necessary:

  • To comply with legal obligations;

  • To respond to court or regulatory requests;

  • To enforce our rights;

  • To protect our customers or services; or

  • In connection with a merger, restructuring, sale or similar business transaction.

5. Our Relationship With Shopify

Our online store is hosted by Shopify.

Shopify processes certain personal information in connection with your access to and use of the Shopify platform.

Information submitted through our store may therefore be transmitted to Shopify and service providers used by Shopify.

Depending on the service involved, information may be processed in countries outside your country of residence.

We may also use Shopify features that involve information from your interactions with our store, other merchants and Shopify to improve services and shopping experiences.

In certain circumstances, Shopify may process personal information for its own purposes and may act independently as a controller or equivalent responsible party under applicable privacy law.

Further information about Shopify's processing of personal information is available in Shopify's privacy documentation and privacy portal.

6. Third-Party Websites and Links

Our website may contain links to websites, social networks or other online services operated by third parties.

When you follow a third-party link, the privacy policies and terms of the relevant provider may apply.

We do not necessarily control these external websites and generally cannot accept responsibility for their:

  • Content;

  • Privacy practices;

  • Security measures; or

  • Data processing.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

The inclusion of an external link does not automatically mean that we endorse the relevant provider, content or services.

7. Children's Privacy

Our services are not intentionally directed at children.

We do not intend to knowingly collect personal information from children who are not legally permitted to use our services independently under the laws of their country of residence.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us.

We will review the matter and, where appropriate, take reasonable steps to delete the relevant information.

8. Security of Personal Information

We use reasonable technical and organizational measures designed to protect personal information against:

  • Unauthorized access;

  • Loss;

  • Misuse;

  • Alteration; and

  • Unlawful disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security for information transmitted over the internet.

We recommend that you avoid sending highly sensitive or confidential information through insecure communication channels.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

The retention period may depend on factors such as:

  • Whether you maintain a customer account;

  • Whether we need the information to process an order;

  • Whether returns or refunds remain outstanding;

  • Whether legal record-keeping obligations apply;

  • Whether legal claims may arise; or

  • Whether information is needed to resolve disputes.

When information is no longer required, it may be deleted or anonymized unless a lawful basis exists for continued retention.

10. Your Privacy Rights

Depending on your location and applicable privacy law, you may have certain rights regarding your personal information.

These rights may be subject to legal conditions and exceptions.

Right of Access

You may have the right to request information about the personal information we process about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

Under certain circumstances, you may have the right to request deletion of your personal information.

Right to Data Portability

Where applicable legal requirements are satisfied, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format or request that it be transmitted to another provider.

Right to Object

Under certain circumstances, you may have the right to object to particular processing of your personal information.

Right to Restrict Processing

You may have the right to request restriction of the processing of your personal information in certain circumstances.

Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time with effect for the future.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Marketing Preferences

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in our messages.

Even after opting out of marketing communications, we may continue to send non-marketing communications necessary to manage your account, orders or transactions.

11. Exercising Your Rights

If you wish to exercise any applicable privacy rights, please contact us using the details provided at the end of this Privacy Policy.

Where permitted or required by law, we may ask you to verify your identity before processing your request.

This helps protect your personal information against unauthorized access.

Where permitted under applicable law, you may also appoint an authorized representative to make a request on your behalf.

We will respond to valid privacy requests within the time periods required by applicable law.

You will not be unfairly discriminated against for exercising your applicable privacy rights.

12. Complaints

If you have questions or complaints about how we process your personal information, please contact us first.

We will make reasonable efforts to address your request appropriately.

Depending on your location, you may also have the right to lodge a complaint with the relevant data protection authority.

13. International Data Transfers

In the course of our operations, personal information may be stored or processed in countries outside your country of residence.

This may occur where Shopify, payment service providers, hosting providers, shipping providers or other service providers operate infrastructure in other countries.

Where personal information is transferred outside the European Economic Area or United Kingdom to a country that is not recognized as providing an adequate level of protection, appropriate safeguards may be used where required.

These may include:

  • European Commission Standard Contractual Clauses;

  • Equivalent transfer mechanisms recognized in the United Kingdom; or

  • Other legally recognized safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates may be necessary because of changes to:

  • Our business practices;

  • Our services;

  • Technologies we use;

  • Applicable laws; or

  • Regulatory requirements.

The current version will be published on our website.

Where legally required, we will provide additional notice of material changes.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

15. Controller and Contact Information

The party responsible for processing personal information in connection with this online store is:

Company / Organization: TBJ Outdoor
Responsible Person: Torben Bønneland Jensen
Brand: szawn
CVR Number: 42956368
Address: C/O Torben Jensen, Smingevej 27C
Postal Code: 8600
City: Silkeborg
Country: Denmark
Email: support@szawn.shop
Telephone: +45 44 73 54 37

If you have questions about this Privacy Policy, our privacy practices or the processing of your personal information, or if you wish to exercise an applicable privacy right, please contact us using the details above.