Return & Refund Policy

Last Updated: August 17, 2026

This Return & Refund Policy explains the terms, conditions and procedures that apply to purchases made from szawn, operated by TBJ Outdoor.

By placing an order with us, you acknowledge and agree to the terms outlined below. Nothing in this policy limits or excludes any mandatory consumer rights available to you under applicable law.

1. 30-Day Voluntary Return Policy

In addition to any statutory rights you may have, we offer a voluntary 30-day return period starting from the date your order is delivered.

To qualify for a return under this voluntary policy, the item should:

• Be in substantially the same condition in which it was received;

• Be unused, unworn and undamaged;

• Include all original accessories, components, manuals and tags;

• Be returned in its original packaging where reasonably possible; and

• Be accompanied by valid proof of purchase, such as an order confirmation or receipt.

Items that do not meet these requirements may be refused or may qualify for a reduced refund where permitted by applicable law.

Our voluntary 30-day return policy is separate from, and does not limit, your statutory consumer rights.

2. How to Start a Return

Before returning a product under our voluntary return policy, please contact our customer support team:

Email: support@szawn.shop
Telephone: +45 44 73 54 37

Please provide your order number and the reason for your return.

Once we have reviewed your request, we will provide the relevant return instructions.

Unless otherwise instructed, returns should be sent to:

TBJ Outdoor
C/O Torben Jensen
Smingevej 27C
8600 Silkeborg
Denmark

Please do not send products using cash-on-delivery, postage-due or similar services unless we have expressly agreed to this in writing.

For voluntary returns, contacting us before sending the product helps us identify and process your return correctly.

Nothing in this section makes the exercise of a statutory right of withdrawal dependent on our prior approval.

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• Your product arrives damaged;

• The product is defective or does not function as reasonably expected;

• You receive the wrong product;

• Parts, accessories or components are missing; or

• The parcel shows significant transportation damage.

To help us investigate the issue, please provide:

• Your order number;

• A brief description of the problem; and

• Clear photographs or videos showing the issue where reasonably possible.

After reviewing your request, we will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, return, price reduction or refund.

Mandatory rights relating to defective or non-conforming goods remain unaffected by this policy.

4. Non-Returnable Items

Certain products may be excluded from our voluntary return policy for hygiene, health, safety, customization or other legitimate reasons.

Depending on the nature of the product, examples may include:

• Perishable goods or products that deteriorate rapidly;

• Personalized, customized or made-to-order products;

• Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed;

• Hazardous materials;

• Flammable liquids or gases;

• Goods that become inseparably mixed with other items after delivery; and

• Other products for which a statutory exception to the right of withdrawal applies.

Where an exclusion applies, this will not affect any mandatory rights you may have in relation to defective, damaged, incorrect or non-conforming goods.

Any limitations that apply only to our voluntary 30-day return policy do not override your statutory rights under applicable consumer law.

If you are unsure whether a particular product can be returned, please contact us at support@szawn.shop before returning it.

5. Exchanges

If you would like a different size, model, version or product, we generally recommend returning the original item and placing a new order.

Once your eligible return has been received and processed, you may purchase your preferred replacement product.

Direct exchanges may not always be available because stock availability can change.

If a product is defective or non-conforming, your statutory rights regarding repair, replacement, price reduction or refund remain unaffected.

6. EU/EEA 14-Day Statutory Right of Withdrawal

Consumers purchasing eligible goods online within the European Union or European Economic Area generally have a statutory right to withdraw from a distance contract within 14 days without giving a reason, subject to applicable legal exceptions.

For physical goods, the withdrawal period generally starts on the day after you, or a third party designated by you other than the carrier, receive the goods.

To exercise your right of withdrawal, you must clearly inform us of your decision before the withdrawal period expires.

You may contact us at:

Email: support@szawn.shop
Telephone: +45 44 73 54 37

Your notice should clearly state that you wish to withdraw from the purchase.

You may use your own wording when notifying us. No specific wording is required as long as your decision to withdraw is clear.

After notifying us of your withdrawal, you must return the goods without undue delay and generally no later than 14 days from the date on which you informed us of your decision to withdraw.

Unless otherwise instructed, returns should be sent to:

TBJ Outdoor
C/O Torben Jensen
Smingevej 27C
8600 Silkeborg
Denmark

You may inspect and handle a product only to the extent reasonably necessary to establish its nature, characteristics and functionality.

Where permitted by applicable law, you may be responsible for any reduction in the value of the product resulting from handling beyond what would reasonably be permitted when examining the product in a physical retail store.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain goods or services, including where applicable:

• Goods made to the consumer's specifications or clearly personalized;

• Goods that deteriorate or expire rapidly;

• Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed;

• Goods that become inseparably mixed with other goods after delivery;

• Sealed audio, video or computer software that has been unsealed after delivery;

• Certain digital content where performance has begun with the consumer's prior consent and acknowledgement of the loss of the withdrawal right; and

• Other goods or services excluded under applicable consumer legislation.

These exceptions do not remove your rights where goods are defective, damaged, incorrectly supplied or otherwise non-conforming.

7. Return Shipping Costs

EU/EEA Statutory Right of Withdrawal

Where you exercise your statutory 14-day right of withdrawal, you will normally be responsible for the direct cost of returning the goods, provided that you were properly informed of this responsibility before purchase.

Return costs may include:

• Postal charges;

• Courier fees;

• Reasonable packaging costs; and

• Other direct costs necessary to return the product.

We will cover the return cost where:

• We expressly agree to do so;

• Applicable mandatory law requires us to do so; or

• We failed to properly inform you that you would be responsible for the direct return cost where such information was legally required.

Please do not return parcels using cash-on-delivery, postage-due or similar services unless we have expressly approved this arrangement in writing.

We recommend using a secure and trackable shipping method and retaining your proof of postage until your return and refund have been completed.

Defective, Damaged or Incorrect Goods

You will not normally be responsible for reasonable return shipping costs where a return is required because:

• The product is defective;

• The product was damaged before or during delivery;

• The wrong product was supplied;

• Parts or accessories are missing; or

• The issue resulted from another confirmed error attributable to TBJ Outdoor / szawn.

Please contact us before returning such products so that we can provide appropriate instructions.

Depending on the circumstances, we may provide a prepaid return label or reimburse reasonable return shipping costs.

Voluntary Returns After the Statutory Withdrawal Period

Where a product is returned under our voluntary 30-day return policy after the statutory withdrawal period has expired, the customer will normally be responsible for the return shipping costs.

This does not apply where mandatory law requires otherwise or where the product is defective, damaged, incorrectly supplied or otherwise non-conforming.

8. Inspection of Returned Products

Once a returned product is received, we will inspect it and determine whether it meets the applicable return requirements.

We will normally notify you by email once the inspection has been completed.

If additional information is required, we may contact you before completing the return process.

For voluntary returns, and where permitted by applicable law, a refund may be reduced or refused if the product:

• Has been excessively used;

• Has been damaged after delivery;

• Is incomplete;

• Is missing important accessories or components;

• Has been altered or modified; or

• Has been handled in a way that significantly reduces its value.

These conditions do not override mandatory consumer rights.

9. Refunds

Refunds Under the EU/EEA Statutory Right of Withdrawal

Where you validly exercise your statutory right of withdrawal, we will reimburse the payments received from you in connection with the withdrawn purchase as required by applicable law.

This generally includes the cost of the least expensive standard delivery method we offered for the order.

If you selected express, expedited or another premium delivery option, any additional amount above the cost of our standard delivery method may not be refundable.

We will process the reimbursement without undue delay and, where required by applicable law, no later than 14 days after we are informed of your decision to withdraw.

For physical goods, we may withhold reimbursement until:

• We have received the returned goods; or

• You provide satisfactory evidence that the goods have been sent back,

whichever occurs first.

Unless otherwise agreed, reimbursement will normally be made using the same payment method used for the original transaction.

We do not charge an additional fee for processing an eligible statutory refund.

Refunds Under Our Voluntary 30-Day Return Policy

Returns made under our voluntary 30-day policy will be inspected before a refund is approved.

If your return is accepted, the refund will normally be issued to the original payment method within 10 business days after approval.

Banks, card issuers and payment service providers may require additional processing time before the refunded amount appears in your account.

If more than 15 business days have passed since we confirmed that your voluntary return refund was approved, please contact us:

Email: support@szawn.shop
Telephone: +45 44 73 54 37

10. Mandatory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict or replace any mandatory rights available to consumers under Danish law, European Union law or other applicable consumer protection legislation.

Where mandatory consumer protection law provides rights that are more favorable to the consumer than the terms of our voluntary return policy, the mandatory legal rights will apply.

11. Company and Contact Information

Company / Organization: TBJ Outdoor
Responsible Person: Torben Bønneland Jensen
Brand: szawn
CVR Number: 42956368
Address: C/O Torben Jensen, Smingevej 27C
Postal Code: 8600
City: Silkeborg
Country: Denmark
Email: support@szawn.shop
Telephone: +45 44 73 54 37