Shipping Policy

Last Updated: August 17, 2026

This Shipping Policy applies to orders placed through szawn, operated by TBJ Outdoor.

We aim to provide reliable and efficient delivery services and to keep customers informed throughout the shipping process.

1. Shipping Destinations

We currently ship to selected countries and regions within Europe.

Shipping availability may vary depending on the delivery address, product type and logistics provider.

If delivery is unavailable to your location, this will normally be indicated during checkout.

2. Order Processing

Orders are processed after they have been successfully submitted and, where applicable, payment or order verification has been completed.

Orders may require additional processing time during:

• Weekends;

• Public holidays;

• Promotional periods;

• Periods of unusually high order volume; or

• Circumstances outside our reasonable control.

If we are unable to process your order, we will attempt to contact you using the information provided during checkout.

3. Estimated Delivery Time

Our standard estimated delivery time is generally:

5–7 business days

The delivery period is an estimate and may vary depending on:

• Destination country or region;

• Local delivery conditions;

• Carrier operations;

• Customs procedures;

• Public holidays;

• Weather conditions; or

• Other circumstances outside our reasonable control.

Unless expressly stated otherwise, estimated delivery times are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

The final shipping cost may depend on factors such as:

• Delivery destination;

• Product;

• Order value;

• Parcel size or weight; and

• Available delivery method.

The amount shown at checkout will apply to the relevant order.

5. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Tracking information may be provided by email, through the order status page or through the relevant logistics provider.

Please note that tracking information may require some time to become active after the parcel has been handed over to the carrier.

For certain delivery or Cash on Delivery (COD) arrangements, tracking information may be provided by the local delivery provider.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

• Recipient name;

• Street address;

• Apartment or unit number;

• Postal code;

• City;

• Country; and

• Telephone number.

If an order cannot be delivered because incorrect or incomplete delivery information was provided, additional shipping or redelivery costs may apply where permitted by law.

Please contact us as soon as possible if you notice an error in your delivery information.

We cannot guarantee that an address can be changed once the order has entered processing or has been dispatched.

7. Delayed Deliveries

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible reasons include:

• Carrier delays;

• Customs inspections;

• Incorrect or incomplete address information;

• Severe weather;

• Public holidays;

• High shipping volumes; or

• Other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us so that we can assist you in checking the shipment status.

8. Lost or Damaged Parcels

Please contact us if:

• Your parcel appears to be lost;

• Tracking shows delivery but you have not received the parcel;

• The package arrives seriously damaged; or

• Products are missing or damaged during transportation.

Please provide your order number and, where applicable, photographs or other relevant information.

We will review the situation and work with the relevant logistics provider to determine an appropriate solution.

Your mandatory rights relating to damaged, defective or non-conforming goods remain unaffected.

9. Customs, Duties and Taxes

Depending on the destination and applicable law, orders may be subject to taxes, customs duties, import charges or other governmental fees.

Where taxes or other charges are included in the amount shown during checkout, they will be handled as indicated during the purchase process.

If additional charges are imposed by customs or local authorities and are not included in the order total, responsibility for such charges will be determined in accordance with applicable law and the information provided during checkout.

10. Risk of Loss

For consumer orders, the risk of loss or damage to the goods generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the goods.

Different rules may apply where the customer independently selects and appoints a carrier that was not offered by us.

11. Contact Us

If you have questions about shipping, delivery or the status of your order, please contact us:

Company / Organization: TBJ Outdoor
Responsible Person: Torben Bønneland Jensen
Brand: szawn
CVR Number: 42956368
Address: C/O Torben Jensen, Smingevej 27C
Postal Code: 8600
City: Silkeborg
Country: Denmark
Email: support@szawn.shop
Telephone: +45 44 73 54 37